privacy Policy

Effective Date: 01/11/2024

Introduction

Spiritex, the trading name of SEG Partners Limited, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal data when you interact with us, including through our website. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Spiritex (trading as SEG Partners Limited)
Company Number: 16055875
Registered Office: First Floor, 690 Great West Road, Osterley Village, Isleworth, United Kingdom, TW7 4PU
Contact: +44 20 4587 3961 | info@spiritex.com

2. Personal Data We Collect

We may collect and process the following personal data about you:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and phone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data

We use your personal data to:

• Provide and manage your investments.
• Process transactions and send you updates on your account.
• Communicate with you, including sending investment guides and responding to inquiries.
• Ensure compliance with legal and regulatory requirements.
• Improve our website, products, and services.
• Send you marketing communications where you have consented.

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following legal bases for processing your personal data:

• Contractual Necessity: To fulfill our obligations under any contracts you have entered into with us.
• Legal Obligation: To comply with legal obligations.
• Legitimate Interests: To manage and operate our business efficiently, including marketing.
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications.

5. Sharing Your Personal Data

We may share your personal data with:

• Service Providers: Who assist in our business operations.
• Regulatory Authorities: Where we are legally required to do so.
• Business Transfers: If we sell or transfer parts of our business or assets.

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request to limit how we process your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: You can withdraw your consent at any time for processing activities based on consent.
• Right to Lodge a Complaint: You can lodge a complaint with the relevant supervisory authority.

9. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Email: info@spiritex.com
Phone: +44 20 4587 3961
Address: First Floor, 690 Great West Road, Osterley Village, Isleworth, United Kingdom, TW7 4PU

10. Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated through our website or directly to you, where appropriate.